Costomer Care
Frequently Asked Questions
DIAMOND INFORMATION
At Regal Diamonds, we obtain our gems directly from the manufacturers who cut and polish them. These manufacturers typically source their rough diamonds from major diamond-producing countries like Botswana, Canada, and South Africa. We partner exclusively with trusted suppliers who adhere to international standards of responsible sourcing. Every diamond we offer is both certified and conflict-free.
We are committed to providing a wide selection of diamonds while ensuring our suppliers meet our rigorous sourcing criteria. To maintain high standards, we regularly review and update our Responsible Sourcing Policy and continuously strive to enhance our practices.
Yes, we are committed to ensuring that all our diamonds are ethical. We source our diamonds directly from trusted manufacturers who adhere to international standards of responsible sourcing. These manufacturers obtain their rough diamonds from major, reputable diamond-producing countries. Each diamond we sell is certified and conflict-free, and we rigorously vet our suppliers to ensure they meet our high ethical standards. Our Responsible Sourcing Policy is regularly reviewed and updated to reflect best practices and continual improvements in ethical sourcing.
At RegalDiamonds, we proudly offer both natural and lab-grown diamonds to suit a variety of preferences and needs. Our natural diamonds are sourced from reputable suppliers who follow strict ethical practices, ensuring each gem's authenticity and integrity. For those interested in an eco-friendly option, our lab-grown diamonds are created using cutting-edge technology and are a responsible choice. Each type of diamond comes with comprehensive certification, so you can make your selection with confidence.
At RegalDiamonds, the time it takes to create your item depends on its complexity and customization. For standard pieces, such as engagement rings or simple jewelry, production typically takes around 2 to 3 weeks. If you choose a custom design or a more intricate piece, it may take a bit longer, generally 4 to 6 weeks. We strive to keep you updated throughout the process and ensure that every item meets our high standards of quality before it reaches you.
Yes, we offer a bespoke service at RegalDiamonds.shop. Here’s how it works:
- Initial Consultation: Start by contacting us to discuss your vision and preferences. This can be done through email, phone, or an in-person meeting if possible.
- Design Process: Our team will work with you to create a detailed design based on your ideas, preferences, and budget. We’ll provide sketches or digital renderings to help you visualize the final piece.
- Selection of Materials: Choose from our selection of natural or lab-grown diamonds, and other materials such as metals and gemstones. We’ll guide you through the options to ensure you find the perfect match.
- Crafting the Piece: Once the design and materials are finalized, our skilled craftsmen will begin creating your bespoke item. This process usually takes 4 to 6 weeks, depending on the complexity of the design.
- Review and Completion: After the piece is crafted, we’ll schedule a review to ensure everything meets your expectations. Any final adjustments can be made before the item is completed and delivered to you.
Throughout the process, our team is dedicated to providing a seamless and personalized experience, ensuring your bespoke jewelry is exactly as you envisioned.
Absolutely! At RegalDiamonds, we offer engraving services for our rings. Whether you want to add a special date, initials, a personal message, or a unique design, we can accommodate your request.
During the customization process, simply let us know what you’d like to have engraved, and we’ll ensure it’s beautifully and precisely added to your ring. Engraving typically takes a bit of additional time, but we’ll keep you informed throughout the process.
 
				 
															